Terms of Service & Master Service Agreement

1.1. Provider: Neoma Creative Hub ("We/Us") is a creative services, Software as a Service (SaaS), and global construction/architecture entity protected by the laws of the Republic of Indonesia.

1.2. Client: Any individual or entity that orders, pays for, or uses our services via the neoma.space platform or official communications.

1.3. Pacta Sunt Servanda: Per Articles 1320 and 1338 of the Indonesian Civil Code, this digital document has full legal force equal to a written, stamped agreement. Physical signatures are superseded by our System's IP Encryption and Timestamp logs in accordance with the UU ITE.

2.1. Software Licensing: The Client ONLY PURCHASES AN EXCLUSIVE END-USER LICENSE for the final output (Frontend/UI). The Provider retains Absolute Copyright and 100% Full Ownership over the Core Source Code, Database Schema, AI Models, and Backend Algorithms (Core Engine).

2.2. Final Payment & Transfer: Economic and Exhibition Rights are transferred to the Client ONLY upon 100% FINAL PAYMENT. Unauthorized use prior to full payment is considered a copyright infringement.

2.3. Perpetual Portfolio Rights: The Provider holds a permanent and irrevocable right to display case studies of the work across all Neoma marketing channels for promotional purposes.

3.1. Payment Milestones: Project execution begins ONLY after the Down Payment (DP) is verified via authorized gateways. Defaulting clients hold zero priority.

3.2. Delay Penalties & Freeze Mode:* Payment delays >7 days result in Server Shutdown. Delays >30 days render the contract automatically VOID DUE TO CLIENT'S BREACH, and all paid funds are 100% FORFEITED.

3.3. No-Refund Policy: Payments for intellectual services are final and instantaneous. NO REFUNDS WILL BE GIVEN for any subjective reason (e.g., aesthetic preferences, business pivots, or internal funding cessation).

4.1. 72-Hour Deadline: The Client must deliver all supporting materials (copy, visual assets, login access) within 72 Hours of DP payment or upon request.

4.2. Delay Consequences: Each day of delay in asset delivery by the Client will automatically add 3 (three) working days to the project deadline as compensation for production schedule disruption.

4.3. Rescheduling Fee: Assets delivered past 7 calendar days incur an administrative denda of 10% of the total contract value to reallocate idle team resources.

5.1. Revision Tolerance: Max 3 minor revision rounds. Requests must be consolidated in an official form. Piece-meal revisions via casual chat will not be entertained.

5.2. Major Overhauls: Requests for complete 180-degree changes to approved designs/systems are categorized as NEW PROJECTS OR SCOPE CREEP and require an Add-on Bill.

5.3. Ghosting & Abandonment: If the Client fails to respond for 14 consecutive days, the project is marked "FORCED COMPLETION". Remaining balances become due and payable immediately.

6.1. Data Security: The Client grants Express Permission for Neoma to process information for system operations and automation in compliance with the UU PDP No. 27 of 2022.

6.2. Right to be Forgotten: Account metadata deletion can be requested via [email protected], though financial transaction logs are retained for 5 years for tax audit compliance.

7.1. Indemnification Blanket: Neoma is fully exonerated from business losses caused by DDoS attacks, third-party hacks (Vercel/Supabase), or third-party server latency.

7.2. Max Damages Threshold: In cases of proven gross negligence, compensation is strictly capped at 20% of the total service fees paid by the Client during the dispute period.

7.3. Limited Bug Warranty: A 30-day warranty is provided post-handover exclusively for "Critical Bugs".

8.1. Official Channels: Correspondence is only valid via Email ([email protected]) and verified WhatsApp Business during hours (Mon-Fri, 09:00 - 17:00 WIB).

8.2. Cooling-off Period: Spamming or abusive communication grants the Provider the right to unilaterally suspend communication for 48 hours to maintain team focus.

9.1. Non-Disparagement: The Client is strictly prohibited from making negative statements or defamatory remarks regarding Neoma Hub and its personnel on social media or public forums.

9.2. Liquidated Damages: Violations incur liquidated damages of 100x the Contract Value for reputation restoration, plus criminal prosecution under UU ITE Article 27 Clause 3.

10.1. Legal Domicile: The Client fully agrees TO ONLY PROCEED TO THE SUKOHARJO DISTRICT COURT (OR SURAKARTA, CENTRAL JAVA) for litigation. The Client waives any right to sue in their own jurisdiction.